Refund policy

We have a no return policy, but we do accept exchanges, which means you have 7 days after receiving your item to request an exchange.

exchanges are for customers who are having sizing issues, color issues, and density/thickness issues. Exchanges are not acceptable for customers wanting to return for a different style. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at tamikatucker25@yahoo.com. Please note that exchanges will need to be sent to the following address: 

Tamika Tucker

7251 South Shore Drive Unit 21C Chicago, IL 60649

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any exchange question at tamikatucker25@yahoo.com.

Processing Time
Normal orders take 1-3 processing days and 5-7 days shipping time. In total meaning the unit could take 5-10 days to arrive. If you are requesting a custom order, please allow 2-3 weeks for the processing of that order. In most cases, custom colored bundles are needed to complete the order properly. If you are unsure about the processing time of your unit please reach out for details before your purchase.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tamikatucker25@yahoo.com.